Refund policy

Thank you for shopping with Nov9ine!

Returns:
Due to the handmade and personalized nature of our products, we do not accept returns at this time.

Please carefully review your order before purchasing. If you have any questions about a product before placing your order, feel free to reach out to us at contact@nov9ine.com

Order Issues:
If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at contact@nov9ine.com with your order number and a photo of the issue. We’ll do our best to make it right!

Exchanges:
We currently do not offer exchanges.

Shipping Costs:
Shipping charges are non-refundable. Customers are responsible for shipping costs associated with order.

Questions:
For further questions, please contact us at contact@nov9ine.com